NVQ in Operational Services
Printer-friendly version
Sport, Recreation and Allied Occupations: Operational Services
This qualification is suitable for those working in a sport and recreation environment. This includes the roles of Lifeguards, Leisure Attendants, Leisure Receptionist and Customer Service Advisors.
Candidates will learn:
- How to promote safety in the leisure environment
- How to contribute to the work of a team
- How to work with customers and promote a positive image
Structure
*Candidates are required to complete three mandatory units and four optional units to achieve the full NVQ.
| Prerequisites |
| There are no formal prerequisites for this qualification. |
| Assessment |
| Candidates are required to build a portfolio of evidence to meet the performance criteria listed in all three mandatory units and four optional units.
This may be assessed via: |
|
| Fees and certification codes | ||
|
CYQ code |
Fee |
|
| Overarching certificate | QN2OPSE01 | £40 |
| QCA information | |
| Qualification accreditation number |
100/5648/8 |
| Accreditation start date |
1st October 2005 |
| Accreditation end date |
31st December 2010 |
| Certification end date |
31st December 2012 |
| Mandatory units | |
| Unit title |
QCA code |
| Promote Safety in the Sport and Activity Environment | L/101/8012 |
| Give Customers a Positive Impression of Yourself and your Organisation |
U/105/3838 |
| Contribute to the Work of your Team | R/101/7718 |
| Optional units | |
| Unit title |
QCA code |
| Facilities | |
| Tidy and Clean Sport and Recreation Areas | M/101/8018 |
| Maintain Site Security | Y/101/8028 |
| Maintain Ground | D/101/8029 |
| Carryout Basic Repairs to Electrical and Plumbing Services | R/101/8030 |
| Carryout Basic Glazing and Carpentry Repairs | Y/101/8031 |
| Prepare Hard Standings and Paths for Caravans | D/101/8032 |
| Use and Maintain Equipment and Machines | H/101/8033 |
| Operate Plant to Maintain Levels of Heating and Ventilation | K/101/8034 |
| Operate Plant to Maintain the Quality of Pool Water | M/101/8035 |
| Operate Plant to Provide and Maintain an Ice Surface | T/101/8036 |
| Present, Maintain and Repair Artificial Playing Surfaces for Play | A/101/8037 |
| Equipment | |
| Set Up, Take Down and Store Equipment | D/101/8015 |
| Maintain Sport and Recreation Equipment | H/101/8016 |
| Site Caravans on Parks | K/101/8017 |
| Customer Care | |
| Resolve Customer Service Problems | U/105/3841 |
| Provide a Centre Reception Service | J/101/8039 |
| Process Payments for Purchases | K/101/3612 |
| Maintain the Safety of Swimming Pool Users | F/101/8041 |
| Team Leading | |
| Organise and Improve your Teams Work | U/105/4080 |
| Help your Team Members to Develop their Performance | U/105/4200 |
|
REPs |
|
|
