CYQ Customer Survey 2014

This year’s customer survey indicates that 96.5% of CYQ centres would recommend CYQ to another training provider, which is fantastic news! However, there is always room for improvement. CYQ has listened to what you have to say and we can now tell you about some of the useful changes to be implemented over the coming months following your feedback

External theory exams

• September will herald the launch of X-AMS, an online system through which centres can schedule assessments independently. This will allow centres to schedule for unexpected arrivals with just a few minutes’ notice. The new system will show immediate confirmation of the exam schedule too.
• Theory Result Forms for multi-choice theory papers will be improved to include more detailed feedback of individual scores to support learners.

New qualifications and assessment paperwork

• As a result of new National Occupational Standards (currently out for consultation), CYQ will be updating the Fitness Instructor and Personal Training qualifications early next year. In conjunction with this, CYQ will be launching new interactive online assessments to support those units internally marked at centres. These will provide automatic marking and save you valuable time and reduced paperwork!
• ‘Word’ software is now being used for all downloadable Learner Assessment Records.

• For centres to engage more easily with the Business Development Team CYQ has created a new email address: business@cyq.org.uk. Please utilise this address for any queries you may have so CYQ can help grow your business and offer advice and support.

Centre Training Days

• Centres have indicated that they would like CYQ to run more centre training days in more regions of the UK. Look out for more information shortly on additional standardisation days in Devon and Wales.