Improving the Customer Experience
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Certificate in Improving the Customer Experience in the Active Leisure Sector
This qualification is aimed at individuals working in health and fitness facilities in different capacities e.g. instructors, lifeguards, recreation assistants. It furnishes candidates with the knowledge to recognise good customer service but also what constitutes exceeding customer expectations.
Candidates will learn:
- How to deliver an excellent customer service experience in the Active Leisure Sector
- How to exceed customer expectations
- The rules and regulations that affect the customer within a health and fitness setting
Structure
| Total guided learning hours |
| 30 |
| Prerequisites |
|
There are no formal prerequisites for this qualification. It is recommended that centres offering this qualification should have access to an appropriate practical facility and that all courses leading to the certificate should be run with a practical bias. |
| Assessment |
| Internally assessed via: |
|
| Fees and certification codes | ||
|
CYQ code |
Fee |
|
| Overarching certificate |
QC2CUST01 |
£28 |
| Resources | |
| Syllabus |
£15 |
| Syllabus (bound copy) |
£20 |
| Level 2 Assessment and IV Pack (includes all assessment and IV paperwork plus examples) |
£15 |
| QCA information | |
| Qualification accreditation number |
500/4269/5 |
| Accreditation start date |
1st August 2008 |
| Accreditation end date |
31st December 2011 |
| Certification end date | 31st December 2013 |
| Mandatory units | |
| Unit title |
QCA code |
| Delivery of Core Customer Service Skills Required to Improve the Customer Experience in the Active Leisure Sector |
D/501/7665 |
| Rules and Regulations Affecting the Customer Experience within the Active Leisure Sector |
H/501/7666 |
| Dealing with Customer Feedback in the Active Leisure Sector |
K/501/7667 |
| REPs |
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