Turnaround times
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General enquiries
- We aim to provide an initial response to general enquiries within 24 hours
- Where required, we aim to provide a follow up response within 5 working days
|
Working days |
|
| Certification | |
| Certificates |
15 |
| Replacement/duplicate certificates |
5 |
| Results | |
| Standard |
10 |
| Duplicate result requests |
Within 5 working days of written request |
| Hand marked results |
15 |
| Theory paper allocation | |
| Learner answer sheets/sample papers/theory papers/eAssessment |
5 |
| Resources | |
| Resource orders |
Placed with CYQ's print supplier within 5 working days |
| Learner registration | |
| Confirmation |
5 |
| Result enquiry service | |
| Confirmation of receipt of enquiry |
7 |
| Review of external assessment result |
21 |
| Learner appeals Please note: This can only take place once the centre's own appeals procedure has been exhausted. Written notification of appeals to be sent to CYQ within 20 working days of the assessment. |
|
| Confirmation of receipt of appeal |
7 |
| Review of the appeal |
21 |
| Centre appeals | |
| Confirmation of receipt of appeal |
7 |
| Review of the appeal |
21 |
| Reasonable assessment adjustment | |
| Confirmation of receipt of enquiry |
7 |
| Review of requirement |
21 |
| Special consideration | |
| Confirmation of receipt of enquiry |
7 |
| Confirmation of decision |
21 |
