Centre frequently asked questions
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It takes approximately six weeks from initial enquiry to becoming a fully approved CYQ centre, dependent on you providing all the required information for us to review. Click here to find out more about becoming an approved CYQ centre.
Requests are required a minimum of five working days prior to the assessment. Papers are allocated up to a maximum of 15 working days prior to the exam. Your centre should inform CYQ of the number of candidates, assessment date, type of theory paper and previously allocated papers for any re-sits.
Complete a Centre Contact Details Update Form (available from the password protected centre area) and return to the Verification Department at CYQ.
Submit a Replacement Certificate Request Form (available from the password protected centre area) together with a copy of the original CQ2 form.
Inform CYQ of the assessment date and paper version and we will send out a replacement.
Send via recorded delivery to:
Central YMCA Qualifications, 112 Great Russell Street, London WC1B 3NQ
Photocopy completed answer papers and destroy them once you receive the result sheet.
Learners should make an initial appeal directly through your centre. Click here to view CYQ's learner appeals procedure.
Centres should make an initial appeal to the CYQ Lead Verifier. Click here to view the full centre appeal procedure.
Making an appeal
